We are looking for a highly motivated individual who shares our values and takes pride in delivering a high quality service.
The Role
The post holder will play a critical role in ensuring that Foundation’s services comply with quality standards, developing a culture of continuous improvement, evidencing the provision of high quality services to customers/commissioners, driving up performance across the organisation and assisting with the continuing work of developing our case management software (CDP SHARP).
The post holder will be expected to work at all levels of the organisation, from reporting to Senior Managers, working with front line staff in local teams and consulting with customers.
Foundation is committed to developing a co-production approach, involving its customers in activities and decisions at all levels of the organisation.
The Mission of Central Operations
To deliver excellence in customer service and strategic business support at Foundation through:
We will deliver this by:
You will contribute to this by providing support to the overall strategic direction of central services. You will positively influence the delivery of business goals through the provision of a high quality service and by developing and maintaining effective relationships with team members, and internal & external customers.
You will contribute to this by providing support to the overall strategic direction of central services. You will positively influence the delivery of business goals through the provision of a high quality service and by developing and maintaining effective relationships with team members, and internal & external customers.
Please refer to the application pack for the full role profile.
In order to apply for this position, you will need to hold a full driving licence and have access to a vehicle. Adjustments may be possible where applicants cannot drive as a result of a disability.
If you would like an informal chat about the role, please contact the Performance, Systems and Quality Manager (contact details can be found in the Application Pack).
Application Instructions
Please download the application pack and then complete the application form, showing how you meet the criteria for the role. Once completed, please return the form to the address in the covering letter.
Foundation is committed to building a workforce which is valued and whose diversity reflects the communities it serves, enabling it to deliver the best possible service to those communities and service users. Foundation seeks to attract applicants from all sections of the community in order to achieve a diverse workforce.
Benefits
Foundation offers employees enhanced benefits and a competitive annual leave package.
STRICTLY NO AGENCIES – THANK YOU
Please note that Foundation does not accept CVs. If you wish to apply you will need to visit the website https://www.foundationuk.org/jobs.html and download an application pack for this role.