Compliments & Complaints

Your Compliments, Concerns and Complaints

We would like to hear your views on our services. These may be compliments, concerns or complaints. All feedback is treated as an important way to improve and develop our services. As an organisation we pride ourselves in being open, responsive and making the process of providing feedback as straightforward as possible.

Click here to make a complaint, pass on a concern or give a compliment – this link will take you to our external reporting page, which will make giving your feedback quick and easy.

Click here to read our privacy policy

Click here to read our feedback policy and procedure

Click here to read about our compliments, concerns and complaints procedure, including when you can expect a response.

 

Housing Ombudsman Complaint Handling Code

The Housing Ombudsman  is set up by law to look at complaints about housing organisations and resolve disputes.

As of 1st October 2022 we have updated our self-assessment with the Housing Ombudsman Complaints Handling Code which is used as best practice across the entire group. Compliance with the code forms part of our member obligations as a Registered Social Landlord for Foundation and ensures we are taking complaints seriously.

You can read Foundation’s Self Assessment Form demonstrating our compliance, along with the official code below:

Foundation Self-Assessment Form 2022

Housing Ombudsman Complaint Handling Code

The Housing Ombudsman Scheme

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