We are keen to hear your views on our services. These may be complaints, compliments or suggestions on the way we do things. All feedback is treated as an important way to improve and develop our services. As a group we pride ourselves in being open, responsive and straightforward in approaching feedback.
We want to make it as easy as possible for you to give feedback, make a complaint or give us a compliment:
We recommend sending your compliment, concern or complaint via the online form below or via email to email@example.com to avoid unnecessary delay.
To make a complaint, pass on a concern or give a compliment, click here. This link will take you to our external reporting page, which will make giving your feedback quick and easy.
To complete a Satisfaction Survey, please click here. This link will take you to our survey page, where you can fill out the Satisfaction Survey in a quick and easy way which will help us know what we are doing right and how we can improve.
If you are living or have lived in accommodation provided by Foundation, you can give feedback on repairs to your property here. This link will take you to our Repairs Satisfaction Survey page.
Click here to read about our Compliments, Concerns and Complaints procedure, including when you can expect a response.
The Housing Ombudsman is set up by law to look at complaints about housing organisations and resolve disputes.
As of 1st October 2023 we have updated our self-assessment with the Housing Ombudsman Complaints Handling Code which is used as best practice across the entire group. Compliance with the code forms part of our member obligations as a Registered Social Landlord for Foundation and ensures we are taking complaints seriously.
You can read Foundation’s Self Assessment Form demonstrating our compliance, along with the official code below: