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Service Standards

At Foundation, we’re 100% committed to improving all aspects of our provision, so we’ve developed a set of 11 service standards which underpin all of our direct client activities.

The result of feedback gathered from both clients and stakeholder, these operational standards outline the level of service that they can expect from Foundation, and cover various aspects of our service from the referral stage, right through to what can be expected when a customer starts to receive support.

Our standards are regularly reviewed to ensure that they continue to align with expectations, and to ensure that we continue to provide exceptional services that improve the lives and well-being of our service users.

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