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COVID-19 – Service Updates

Home / COVID-19 – Service Updates

These are extraordinary times, but at Foundation we are making an extraordinary effort to deliver the essential services we provide to support our communities. Our services play a key role in many communities across the north of England, offering vital housing, welfare and domestic abuse support. Our clients need us more than ever, and we are working hard to find new, safe and effective ways to be there.

So that we can continue to deliver services safely, many of our offices and non-residential services are now closed for the time being. This means that at some services face-to-face appointments and groups will be postponed until further notice. Please see below for full details of how this will affect your service, and how you can access support.

Some services will be offering support over the phone or online where possible, and we are working hard to expand this over the coming weeks. We will provide regular updates and any new ways of accessing services on this page.

We know that this could be a difficult time for many of our clients, and we want to reassure you that our dedicated colleagues are working hard to help and support you. If you have any questions or queries, please do not hesitate to contact us. Our head office is now closed to visitors, but you can contact a service directly using the details below.

If you are viewing this page on mobile, you can scroll left and right along the below table:

ServiceChangesOpening hoursHow we are continuing to support clientsPhoneEmail
+ChoicesThe office is now closed. Group sessions are cancelled until further notice.Monday - Friday 9am-5pmWe are continuing to support existing clients by phone. We are still accepting referrals and will complete assessments over the phone.York: 01904 557491 Harrogate: 01423 500905 Scarborough: 01723 361100tammy.bolton@foundationuk.org
BeaconThe office is now closed.Monday - Friday 9am-5pmWe will continue to provide support by phone/email/texts. We will make essential visits to do urgent welfare checks, food delivery, health and safety and property issues.0113 303 0190leeds@foundationuk.org
CravenThe office is now closed.Monday - Friday 9am-5pmWe are making urgent welfare visits and continuing to provide support by phone and text messages. We are still accepting referrals, and assessments will be done over the phone. Clients will be able to contact us via WhatsApp.01756 701195craven@foundationuk.org
Darlington Offenders and Young Parents & Families ServicesThe office is now closed. Group sessions are cancelled until further notice.Monday - Friday 9am-5pmWe are offering support by phone to clients most in need. Essential visits only. Clients will be able to contact us via WhatsApp.01325 351579YP&F@foundationuk.org
Doncaster Only urgent welfare visits will be face-to-face.Monday - Friday 9am-5pmWe are making urgent welfare visits and continuing to provide support by phone and text messages. We are still accepting referrals, and assessments will be done over the phone. 01302 323159tom.atherton@foundationuk.org
Durham Complex Needs & Navigator ServicesThe office is now closed. Group sessions are cancelled until further notice.Monday - Friday 9am-5pmWe are offering support by phone to clients most in need. Essential visits only0191 386 2303durham@foundationuk.org
Our Way LeedsThe office is now closed.Monday - Friday 8am-6pmWe will continue to provide support by phone/email/texts to current clients. We will make essential visits where required to complete urgent welfare checks, food delivery, health and safety and property issues. We are still accepting new clients for accommodation and support via the Our Way Leeds referral pathway.0113 303 0220leeds@foundationuk.org
HarrogateThe office is now closed.Monday - Friday 9am-5pmWe are making urgent welfare visits. We are continuing to provide support by phone and text messages. We are still accepting referrals, and assessments will be done over the phone. Clients will be able to contact us via WhatsApp.01423 500905harrogate@foundationuk.org
HorizonsThe office is now closed.Monday - Friday 9am-5pmWe are offering support by phone/text where possible. Arrangements will be made for any pick-ups and completing online benefit applications. We will make any urgent welfare checks as necessary, along with health & safety and repair issues.0113 303 0221claire.woodhead@foundationuk.org
Kirklees Better Outcomes Partnership (KBOP)The office is now closed.Monday - Sunday 8am-8pmWe are continuing to support existing clients by phone. We are still accepting referrals, and will contact people by phone to arrange an assessment. For those needing emergency advice please call our emergency advice and support helpline on 07562 252940. We will be able to offer immediate help and information to anyone in Kirklees about benefits, housing, food provision and accessing medication. Please contact us if you are concerned about your wellbeing, feeling socially isolated or at risk of domestic abuse. 01484 415461 07562 252940 (emergency advice line)hello@kbop.org
Redcar Domestic Abuse ServicesReduced staffing in the offices. Contact via email recommended. Only essential visitors permitted.Monday - Friday 8am - 5pmWe are still accepting referrals for all services including refuge, and assessments will be completed over the phone. Most support is virtual, although face to face in some circumstances. Freedom Programme is running virtually. ​Click here for information on how we are keeping clients safe in the pandemic.01642 758993redcardv@foundationuk.org
RichmondThe office is open.Monday - Friday 9am-6pm (security staff available until 3am).We are continuing to support clients on site and making urgent welfare visits. We are continuing to provide support by phone and text messages. We are still accepting referrals, and assessments will be done over the phone. Clients can contact us via WhatsApp.01748 850756richmondshire@foundationuk.org
SelbyStaff are available 24/7 in the office.24/7We are continuing to support clients on site and making urgent welfare visits. We are continuing to provide support by phone and text messages. We are still accepting referrals, and assessments will be done over the phone. Clients will be able to contact us via WhatsApp.01757 210415selby@foundationuk.org
ScarboroughThe office is open seven days a week from 8.30am to 5pm.Monday - Sunday 8.30am-5pmWe are continuing to support clients on site and making urgent welfare visits. We are continuing to provide support by phone and text messages. We are still accepting referrals, and assessments will be done over the phone. Clients will be able to contact us via WhatsApp.01723 361100scarborough@foundationuk.org
Tameside Complex Needs ServiceThe office is now closed.Monday - Friday 8.30am - 5.30pmWe are offering support by phone unless in an emergency.0161 304 7187tamesideteam@foundationuk.org
Wakefield The office is now closed. Group sessions are cancelled until further notice.Monday - Friday 9am-5pmWe are making urgent welfare visits and delivering food parcels. We are continuing to provide support by phone and text messages. We are still accepting referrals, and assessments will be done over the phone.01924 247247wakefield@foundationuk.org
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