0113 3030150

Compliments, Concerns and Complaints

Your Comments, Compliments and Complaints

We would like to hear your views on our services. These may be compliments, concerns or complaints. All feedback is treated as an important way to improve and develop our services. As an organisation we pride ourselves in being open, responsive and making the process of providing feedback as straightforward as possible.

To make a complaint, pass on a concern or give a compliment, click here. This link will take you to our external reporting page, which will make giving your feedback quick and easy.

Click here to read our privacy policy.

How to Raise a Concern, Make a Complaint or Give a Compliment – Tenant Leaflet 

Click here to read our Comments, Compliments and Complaints (Feedback) Policy,
including when you can expect a response.

How to make a complaint: 

We value your feedback and are committed to continuously improving our services. To ensure that we handle and resolve complaints effectively, we have launched a satisfaction form for individuals who have made a complaint. This form allows you to share your experience and let us know how satisfied you are with the process and outcome of your complaint. Your insights are crucial in helping us enhance our procedures and provide the best possible service. Thank you for taking the time to provide your valuable feedback: DCIQ: Complaints Handling Satisfaction Survey (datixcloudiq.co.uk)

 

Housing Ombudsman Complaint Handling Code:

“New Policy Update: Compliance with Housing Ombudsman Code”

We’ve revised our complaints handling policy and procedure to align with the new Housing Ombudsman Complaints Handling Code, which came into effect on 1st April 2024. The Code offers a robust framework for managing complaints and feedback transparently and effectively. Adopted throughout the entire Inspire North Group, to ensure best practice and consistency in how we respond to complaints. Compliance with the code is integral to our obligations as a Registered Social Landlord for Foundation, demonstrating our commitment to taking complaints seriously.

Under the new Code, we will be publishing our annual Complaints Performance and Service Improvement Report, which will include our self-assessment against this Code to ensure our complaint handling policy remains compliant with the Code. This will be published on our websites at the end of June 2024.

The Housing Ombudsman Complaint Handling Code
Foundation Self- Assessment Form 2023

Contact Details

  • Address

    3 Limewood Way
    Seacroft
    Leeds
    LS14 1AB


    • Phone

      0113 273 9660


    • Fax

      0113 3030151


    • Email

      central@foundationuk.org


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