Your Comments, Compliments and Complaints
We would like to hear your views on our services. These may be compliments, concerns or complaints. All feedback is treated as an important way to improve and develop our services. As an organisation we pride ourselves in being open, responsive and making the process of providing feedback as straightforward as possible.
To make a complaint, pass on a concern or give a compliment, click here. This link will take you to our external reporting page, which will make giving your feedback quick and easy.
Click here to read our privacy policy.
How to Raise a Concern, Make a Complaint or Give a Compliment – Tenant Leaflet
Click here to read our Comments, Compliments and Complaints (Feedback) Policy,
including when you can expect a response.
Housing Ombudsman Complaint Handling Code:
“New Policy Update: Compliance with Housing Ombudsman Code”
We’ve revised our complaints handling policy and procedure to align with the new Housing Ombudsman Complaints Handling Code, which came into effect on 1st April 2024. The Code offers a robust framework for managing complaints and feedback transparently and effectively. Adopted throughout the entire Inspire North Group, to ensure best practice and consistency in how we respond to complaints. Compliance with the code is integral to our obligations as a Registered Social Landlord for Foundation, demonstrating our commitment to taking complaints seriously.
Under the new Code, we will be publishing our annual Complaints Performance and Service Improvement Report, which will include our self-assessment against this Code to ensure our complaint handling policy remains compliant with the Code. This will be published on our websites at the end of June 2024.
The Housing Ombudsman Complaint Handling Code
Foundation Self- Assessment Form 2023